Dallas short-term rental landlords offer shelter to Ukrainian refugees


As the conflict in Ukraine escalated last month, members of Dallas’ short-term rental community surrounded the wagons — and vacant properties — and rallied to help.

Shelby Fletcher, who started an STR management business Perfect Tenant LLC in 2018, immediately joined the dialogue. She has rallied others into the Dallas Short-Term Rental Alliance, of which she is president.

She immediately heard from a family in need.

“The next-door neighbor of one of the [the rentals I manage] contacted because one of his colleagues is Ukrainian and his family had crossed the Polish border. They had flights to Dallas coming in a few days,” Fletcher said. “They needed a safe and comfortable place to regroup.”

A Ukrainian mother with three children moved into Fletcher’s rental property near Love Field in early March.

“They came with relatively little, but the community rallied around them,” Fletcher said.

good neighbors

Alexa Nota, Chief Operating Officer and Co-Founder of Rent responsiblyalso joined the effort to provide temporary housing for those who fled Ukraine.

“Like the rest of the world, our hearts have gone out to Ukraine over the past few weeks,” Nota wrote in an email. “At its core, the beauty of travel is the human connection and cultural exchange that only comes from looking through someone else’s literal and figurative windows. It is this pulling back of the curtain to other viewpoints and ways of life that places our industry in a unique and powerful position to respond to crises at home and abroad.

Nota and his team have created a resource center for those seeking to support Ukrainian refugees.

“Responsible Renter is nothing if not a strong advocate for our shared community bound together by good neighborliness,” Nota said. “We have been inspired by the quick response from our community to help our neighbors in Ukraine by doing what we do best: providing hospitality in any way we can.”

And after

Short-term rental hosts are uniquely positioned to help as the crisis continues, Fletcher explained.

She spoke Texas Refugee Services and Catholic Relief Services to offer assistance and said she tries to coordinate more stays as the need arises.

“A great option [for those who want to help] subscribe to the mailing list for the Dallas Short Term Rental Alliance receive communications about housing needs as we receive them,” she said. “It’s a streamlined way to coordinate housing availability with needs as we learn about them. I’m really proud of how our community sprang into action for this, as well as how we responded to other housing needs in the past, including displaced families from Dallas during the huge 2021 freeze.”

Going forward, Fletcher said she recognizes that the family she is hosting may need help for some time.

“I am so grateful to have the opportunity to provide shelter for this family,” she said. “In times of crisis, there is a desire to help. I am grateful to have been able to contribute to the peace and security of a family in a small way during this difficult time. I look forward to helping more families find housing.

Michael J. Chiaramonte